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19 Mar

All they do is read a script off a computer screen explaining why they cannot help. As of today, the product has not been picked up from the warehouse in China. No one knows what will be the estimated delivery date. It's a common problem, after 16 months, horizontal lines appear.

I called Customer Service in Canada and the person on the phone said the issue is related to shipping department and will call back with an update as soon as possible. If it's a common problem among Sony TVs, shouldn't Sony take responsibility for their poor engineering design?

Sony stated that there are no issues with the 52 inches.

Obviously, they have not visited this Consumer Affairs web page!

Sony does not stock parts in the US and I was told it would take 2 to 3 weeks to get the parts, but they could not say for sure.

After the parts come, they can schedule the next appointment.

So, the whole process, from the time it failed to when it will get fixed, typically takes 4 to 5 weeks. The product is supposed to be delivered on September 21, 2011.

I expected this TV to last a minimum of 5 years, based on the fact that the cheap CRT TVs I've always owned lasted more than 12 years.

I will never touch a Sony product again if they don't make this right.