Wireless internet validating identity problem

23 Jan

Departments often fail to match Verify data with the data they hold – no great surprise since government services typically hold citizens’ data in a different form to that used by the Verify commercial companies.According to the NAO, in February 2017 Verify had just 1.1 million user accounts.Various problems however were highlighted by the March 2017 National Audit Office (NAO) report, Digital transformation in government , including that the Verify platform missed its original 2012 live implementation date by nearly four years.Nine of the 12 services available when Verify finally launched in May 2016 also offered alternative ways for users to identify and authenticate themselves, confusing the online experience for users.The NAO report observed: “To achieve the target of 25 million users by April 2020, GDS needs the profile of users to increase at a much sharper rate from April 2019.

It’s worth remembering that what we refer to as “Verify” is at least two things: an online identity assurance framework that establishes trust across private and public sectors; and the physical platform built by the Government Digital Service (GDS).

Many users drop out of the process without success.

When citizens who manage to get a Verify credential then try to use it with online government services, they can encounter additional problems.

“In 2014, GDS expected over 100 departmental services to be using Verify by 2016.

In October 2016, GDS predicted that 43 services would be using Verify by April 2018. None of the nine services that were in the pipeline for connecting to Verify during the remainder of 2016 was ready to do so by that date,” said the NAO report.